We reply within 48 h. We do not reply to advertising or "cooperation" emails that want to buy a place in the ranking.
General questions, tip-offs and suggested corrections.
toimetus@kryptokasiinod.eeA withdrawal is stuck, a bonus was voided or the terms changed retroactively.
kaebused@kryptokasiinod.eeA wrong number, an outdated term or a broken link on some page.
vead@kryptokasiinod.eeFor a complaint: the casino, the dates, the amounts, screenshots and the transaction ID. Before sending, see the complaints process.
For an error: the page and the wrong number — we correct it within 48 h and record the change in the change log.
How we answer emails
Within 48 h, faster on working days.
Every case gets a written reply, even when we cannot intervene.
Every correction goes into the change log with a date.
Estonian and English.
- For a complaint, see the process — without the casino's written reply we cannot start a case.
- For an error, add the page name and the correct value together with a source.
- For a head-to-head or test request, say why that casino in particular — there are hundreds on the market and we test the ones there is real demand for.
What happens to your email
If a number on a page does not match the casino's current term, correct it for us: say what it says and what it should say. We fix it and record the change in the change log. We do not change a score because of a dispute — why is set out in the methodology and the roles on the editorial page.
If a payment is stuck or an account has been closed, we are not the right address: we are neither an intermediary nor a supervisory authority and cannot change a casino's decision. What to do in that situation, and in what order, is in the complaints guide — and since none of the houses compared here holds an Estonian licence, Estonian consumer protection does not reach there either.
Places in the ranking are not for sale and no preview of a review is given, so we do not reply separately to emails of that kind.
We do not give personal playing recommendations, do not mediate money or disputes between you and a casino, and do not sell places in the ranking. Emails of that kind go unanswered.